Privacy Policy

1. Introduction

xHireAI ("Company", "we", "us", "our") operates the xHireAI platform and website. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services.

2. Information We Collect

We collect information you provide directly:

• Account Data: Name, email address, phone number, business name, and industry when you register.
• Payment Data: Billing information processed securely through Stripe. We do not store credit card numbers.
• Usage Data: Call transcripts, chat logs, and agent interaction data generated by your AI agents.
• Business Data: Information about your services, hours, and FAQs used to train your specific agents.

3. How We Use Your Information

• To provide, maintain, and improve our AI agent services
• To process payments and manage your subscription
• To train and optimize your AI agents with your business data
• To send service-related communications
• To detect and prevent fraud or abuse

4. Data Sharing

We do not sell your personal data. We share data only with:

• Stripe: For payment processing
• xHireAI Cloud: For proprietary AI model inference and secure data processing.
• Cloudflare: For infrastructure hosting and edge delivery
• SignalWire: For voice telephony services

5. Data Security

We implement industry-standard security measures including:

• AES-256 encryption for data at rest
• TLS 1.3 encryption for data in transit
• Automatic state-flush and self-healing protocols for 99.9% uptime
• Regular security audits and monitoring

6. Data Retention

We retain your data for as long as your account is active. Upon cancellation, we delete your business data within 30 days. Call transcripts and chat logs are purged within 90 days unless you request immediate deletion.

7. Your Rights

You have the right to:

• Access, correct, or delete your personal data
• Export your data in a machine-readable format
• Opt out of marketing communications
• Request deletion of all call transcripts and chat logs

8. Cookies

We use essential cookies only — no third-party advertising trackers. Analytics are privacy-first and anonymized.

9. CCPA / GDPR

California residents and EU/EEA residents have additional rights under CCPA and GDPR respectively. We honor all data subject access requests (DSARs). Contact us at privacy@xhire.ai to exercise your rights.

10. Changes to This Policy

We may update this policy periodically. We'll notify you of material changes via email or in-app notification.

11. Contact

For privacy inquiries, contact us at privacy@xhire.ai.